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Frequently Asked Questions

Following are the answers for your assistance. If you have any other questions contact us or fill the form.

Ransomware is a malicious software in which your files are encrypted or your computer is locked, with a ransom payment demanded in exchange for restoring access.

Some signs that may indicate you are the victim of a ransomware attack include:
An email message stating that your files have been encrypted.
A pop-up message on your computer notifying you that your files are encrypted.
Inability to open your files.
Software unable to connect to databases or other data sources.
Files or databases not functioning and displaying an unknown file extension.

To protect a company from ransomware, several security measures must be implemented. These include keeping systems and applications updated, using reliable antivirus and antimalware software, regularly backing up data, educating employees on cybersecurity, and employing email filtering and web browsing solutions. Contact us for further guidance and assistance.

Paying the ransom is not recommended, as there is no guarantee the attackers will unlock the files or systems after payment. Additionally, it encourages criminal activity, finances future attacks, and may result in serious legal consequences, including reputational damage, exposure of client data, and potential legal actions from clients against the company.

In emergencies, ransomware data recovery can begin immediately. With our 24/7 support team, we minimize downtime by working continuously to restore your data as quickly as possible.

The data will remain encrypted, and it will be necessary to format the affected machine, resulting in the loss of all stored data. However, if the attackers use a double extortion tactic—copying and extracting all files before encrypting the original data—the stolen files may be posted on the group’s website or Dark Web forums. Meanwhile, the original data will stay encrypted on the affected device, still requiring the device to be formatted.